Frequently Asked Questions
IS THERE ANY GUARANTEE ON THE TRAINING I CHOOSE TO PURCHASE?
WHO WILL BE TRAINING MY DOG?
WILL I GET TO SEE MY DOG DURING THE BOARD AND TRAIN?
DO YOU USE TREATS AND POSITIVE REINFORCEMENT FOR TRAINING?
WHY ARE E-COLLARS RECOMMENDED?
We are going to quote one of our most respected and inspirational trainers in the industry here because he said it best:
“Because they are so neutral, mild, and their use involves very little mechanical mastery, making it a necessity for owners without expert canine handling skills. Modern e-collar training allows for the very best communication and transferring of skills from trainer to owner. While many are concerned that the dog is being “shocked” into listening, the truth is, contemporary, high-end e-collars are based on the same technology as TENS machines used for physical therapy in humans. Which means, your dog feels a mild, benign sensation that is not harming to them mentally or physically. Most dogs work at e-collar stim levels that most humans often can’t even feel. In addition, the e-collar enables many challenging issues (reactivity on walks, jumping, barking, stealing food) to be resolved quickly and easily. It’s also the ONLY way to safely have your dog off-leash and maintain reliability. The ability to keep your dog safe with a reliable way to recall your dog back to you, even at great distances, is something that remains unavailable with any other tool.”
– Sean O’ Shea of The Good Dog Training
WHY DO YOU USE PRONG COLLARS?
Even though they’re often portrayed as dangerous or harsh by certain uneducated communities and individuals, do not let their appearance mislead you into making the wrong, and often detrimental, decision for your dog. Prong collars are actually one of the safest things you can put around your dog’s neck. The Herm Sprenger Prong Collar has a trachea plate which allows for equal distribution of pressure around your dog’s neck. A flat collar, martingale, choke chain, slip lead, etc. will put your dog’s trachea at risk of collapse when pulled on by either the dog or the handler. Prong’s allow us to communicate with our dog’s in a way that makes sense to them, and allows us to give directionality to the ecollar.
WHAT IS A DAY IN THE LIFE AT BOARD AND TRAIN LIKE?
Your dog will sleep in their kennel for no more than 8 hours overnight and 2-8 hours during the day to equate to the 10-16 hours of recommended daily sleep a canine requires for a healthy mind state. Our kennel rooms are always climate-controlled. We rotate dogs first thing in the morning, prepare their food, refill their water, give meds, etc. Dogs are rotated an additional 3-6 times daily for a chance to potty depending on their individual needs. Kennels are cleaned and water is refilled at every potty rotation.
Every trainer only has between 1-6 dogs assigned to them at a time, according to their experience and ability to manage time. This enables us to give every dog the training repetitions, enrichment, potty breaks, and exercise that they need, and allows us to keep our kennel environment cleanly, quiet, and neutral to avoid any anxiety inducing experience for your dog.
Each day your dog will participate in the following activities: individual place time, their individual intensive 1-2 hours of training, group place time, group training, field trips, socialization with other dogs when appropriate, play with their trainer, time to enjoy a carefully selected and safe chew, and resting in their kennel.
HOW DO YOU TRAIN WITH AN E-COLLAR AND PRONG?
MY DOG IS FEARFUL AND NERVOUS OR HAS BEEN CONDITIONED IMPROPERLY TO THE ECOLLAR – CAN WE STILL USE THIS TYPE OF TRAINING?
This is a common myth. Our style of ecollar conditioning can be adjusted for any dog to be able to either be re-conditioned to it, or understand in such a way that will alleviate the fear and nervousness they are experiencing. This is why it is so important not to use the tools without a trained professional, and choose the right trainer who knows how to properly condition the tools with a variety of dogs according to their behavioral concerns and temperaments.
MY DOG IS REALLY AGGRESSIVE. DO YOU WORK WITH AGGRESSIVE DOGS?
Every one of our trainers has a different specialty. We have trainers who are comfortable and experienced in aggression, and we have trainers who choose not to take on certain cases. Shades Of Blu has designed programs for aggressive dogs and has been able to successfully rehabilitate dogs with human aggression, resource guarding, leash aggression, and dog-dog aggression. Please fill out our application for services with as much information as possible in regards to your dog’s aggression and our head trainer for your location will give you a call and either set up an evaluation to design a custom behaivior modification package for you and your dog, OR refer you to a trusted trainer in your area that may be a better fit if necessary. We will never take on your case if we do not believe we can truly help you and your dog.
I HAVE TRIED OTHER TRAINERS BEFORE AND DIDN’T GET THE RESULTS I DESIRED – WHAT MAKES YOUR PROGRAM AND APPROACH DIFFERENT AND MORE EFFECTIVE?
We are frequently contacted and hired by clients who have been failed by other trainers and programs. The truth is that most companies are out there for your money, and create a blanket approach to training all of their clients dogs, completely disregarding the individual needs of the client and dog. Many of these programs put a band-aid on the problem, or drown it in obedience and/or supression, which only makes things worse and/or leads to the problem resurfacing. We customize an approach for you and your dog, address your dog’s state of mind, cultivate new habits, teach your dog to make better choices, and focus heavily on confidence building, canine meditation, and impulse control. All of our intensive programs include free group class for the life of your dog, as well as extensive transfer training, repeat client discounts, and ongoing telephone support. We have always been able to make significant progress with even the most severe cases, due to our unique, intensive, inclusive, and expertly designed approach.
I CAN’T AFFORD YOUR PROGRAMS, BUT I’M IN A BAD SITUATION WITH MY DOG – WHAT CAN I DO?
I PURCHASED A TRAINING PROGRAM AND WOULD LIKE A REFUND, AM I ELIGIBLE?
We have a very strict no refund policy. Your payment for services and commmitment to your training plan supports our trainer’s ability to provide for themselves and their families, upgrades for your dogs to our programs, properties and kennel space, as well as provides us with the funds we need to run our two non-profits that save the lives of dogs in need and veterans in need of service dogs. When you pay for services with us, you are reserving space that we no longer advertise as available to new clients. We do not ever offer refunds for those who change their mind about services they have not yet received, relocate out of our service area, or are unhappy with their dog’s progress. We will always try to accommodate our clients by offering an alternative as a courtesy, but we cannot approve refund requests for any reason other than our own inability to provide and complete the service that you paid for or an equal alternative.